Carrie MacMillan

Online Business Management

OPERATIONS & ONLINE BUSINESS MANAGEMENT 

Simplify, Delegate, and Succeed with Your Operations Partner

A steady operations partner for coaches, course creators, and creative entrepreneurs navigating a growing business.

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Is your business growing faster than you ever imagined?

That’s worth celebrating, because you’ve built something real.

But growth has a way of introducing its own kind of chaos.

Deadlines get missed. Resources get scattered. Technology stops working the way it should.

Team members need more direction than you have hours in the day to give.

If the work-life balance you pictured when you started your business doesn’t match the one you’re living now, you’re not alone.

And it doesn’t have to stay this way.

You don’t need to navigate this alone. That’s where I come in, so you can get back to running your business instead of just surviving it.

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Meet Carrie

Welcome, I’m Carrie. I spent close to a decade as a paralegal, working for lawyers across different areas of law, and it shaped how I approach my work and the people I do it for. That experience led me to run my own operational support business, helping creative entrepreneurs, course creators, and coaches bring structure to the back end of their businesses.

I bring an eye for detail and a creative side, both of which show up in the systems I build and the problems I help work through.

Day to day, that means building the systems and SOPs that keep a business running smoothly, staying on top of projects and communities, and always looking for what can be improved.

I work in a way that’s steady, honest, and collaborative. You bring the vision, and I help make sure the operations underneath it can hold the weight of where you’re headed.

SERVICES

From building your standard operating procedures to managing the day-to-day moving pieces of your business, I oversee the operations that keep things running smoothly, so you can stay focused on the parts only you can do. I work with clients on an ongoing basis, so I get to know your business and can support it as it grows.

Systems & SOP Development

I document how your business runs, so it doesn't all live in your head.

Project Management

I keep timelines, deliverables, and communication on track, from the first step to the last.

Course & Program Management

I support the operational side of your offers, from enrollment through delivery.

Community Management

I maintain a supportive, well-run space for your clients or students.

Tech & Systems Optimization

I look at your tools and systems to make sure they're working for you.

Continuous Improvement

I regularly review your systems and workflows, refining what's working and fixing what isn't.

This is the first step toward having someone steady in your corner. I’d love to hear from you.

 

WHAT HAPPENS NEXT

1. Apply

Tell me a bit about your business and where you need support.

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2. I Review It Personally

I read every application myself, no exceptions.

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3. We Hop on a Call

If it feels like a fit, we’ll book a short call to talk it through. Prefer to chat first? Book a discovery call anytime.

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Happy Clients

Carrie has been a key part of my business since 2020. She oversees my company’s operations, including multiple email accounts, scheduling, reporting, invoicing, and much more. She ensures that my obligations are met on time, and I stay organized. Carrie helps me lean into my strengths and passions in my business. She is an invaluable asset to my busy coaching practice and a joy to work with!

Lisa W.

Leadership Coach

I cannot recommend Carrie’s services enough. She is professional, intuitive, and creative. She’s endlessly energetic and ambitious on your behalf. She took me and my business to a whole new level of success. Anyone who works with Carrie will be thrilled with the quality of her services.

Diane O.

ADHD Coach

 

 

 

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